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6800 Transit Road
Buffalo, NY 14221
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View more restaurants at exit 49 (417) on I-90.
price range:Less than $10
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Dunkin' Donuts Reviews
The employees share a lack of communication and respect for the customers. The place can use a maid and proper manners towards the nice people spending their money there.They are also very cheap with their sandwiches and everything is very expensive!
Whenever I go to Buffalo I make a point of eating at Charlie the Butcher's. The beef on weck is wonderful.
I must say the food at Charlie's is excellent. I've read many reviews where customers just don't like the attitude from the employee's. Well, you were only in the place once. Maybe someone's grandmother died...I mean, give them another chance to prove themselves. I've been going to Charlie's for years and have noticed that, from time to time, people get a little annoyed. An irritating customer, or maybe it's too hot. Yes, maybe they should take a deep breath and move on, but, so they don't and make a mistake. I think you all need to relax and try one more time. I think you'll be surprised.
I've been to 2 different Charlie the Butcher stands and a booth at the Thursady night confcert series. All were good, and the first time, when the vendor discoverd I didn't know what Weck was, he took time to explain it to me, and then overloaded the sandwich.It was awesome.
Charlie the Butcher is an awesome place! It's like a little town diner with great people who work there. I live in the village of Williamsville like 1 mile or less away so I go there quite a bit during the summer. I recommend it. While your there look at the celebrity wall!
Charlie the Butcher's is amazing. The food is great, and whenever I think of their Beef on Weck, my mouth waters and makes me want to go there right away. This small casual restaurant is a must for people visiting and living in Buffalo!
Today, I finally decided to give this Charlie the Butcher place, in the Ellicott Square Building, a try. It was simply cloaked hostility from beginning to end. I walked away without completing my order, because there was no way in hell that I was going to be made to participate in my own denigration, and then pay for it. First, I asked how big one of their salads was. She told me to walk down to the end of the counter to see. I did, and then after walking back said I'd take one. She then made the cute suggestion that I go grab it before someone took it. (I didn't realize to start with that this was supposed to be cafeteria service...). After getting some unhelpful mouth from the old guy back at that end - who didn't want to work either (I didn't know which one was the kind I wanted) - I walked back with it (my 2nd trip) only to have another banter-like exchange (sass) over whether I wanted croutons on it. Then she made some pointed remark over her shoulder to the person preparing orders about the fact that I didn't want to give my name (actually I hadn't quite understood the point of it at the moment), and then gave me the price. At that point I just held up my hand, turned around, and walked away. These silly looking characters got away with a certain amount of putting me through my paces, but I knew where to draw the line. Here's some additional analysis, to explain what I think is really wrong: To be fair, the general atmosphere of this particular lobby is somewhat hostile to begin with, because of the obnoxious mood created by the pretentious nobodies who work in the building (and the general downtown district). That's enough to keep anyone in a perpetual bad mood. That aside, the other problem that contributes to all kinds of phony, crappy customer (or public) service - or even employer/employee relationships - can be summed up in one popular word: Professionalism. Am I referring to the "lack" of professionalism exhibited by the employees from my little experience? No. They were careful not to deviate, and yet still made my experience miserable. Should I want to see them smiling more, and showing bubbly enthusiasm, to rectify such problems? No, that's degrading. No, the problem with "professionalism" is that it's a perfect barrier between customer and business. You're not really talking to a person in such a case. What you're talking to is a coached ("trained") robot who doesn't have to hear one word you say, but simply has to pigeon-hole it into one of her or his categories of pre-scripted responses, and thereby steer you into what they want you to do, ultimately stripping you of your consumer power and ability to use your dollar, and your voice, to influence the market. Business and management simply want you to be stuck into having to accept whatever they put out for you, with no true input or market power of your own. "Customer satisfaction" response forms and surveys are laughable forms of venting and empowerment, because they are trade-offs of people's ability to organize and engage in public awareness, which is where the true market interaction (and power) is. They make their employees dress up in regimented little uniforms which break down the individual and give them rather detailed training, at times, on how they are supposed to comport themselves to the customer, essentially lie to him without him realizing it till a later stage of the transaction, and basically keep him in the dark. On the other hand, while I also don't like the attitude from the candy and cigarette counter across the lobby from Charlie the Butcher's, either - and they couldn't be less professional there - the reasons for my dislike really aren't all that dissimilar: There's that effortless attitude of superiority toward the customer, coupled with a complete lack of fear of who he is, which allows the people in both of these dives to presumptuously insult his intelligence for asking questions about what he's buying, and to be just as lazy at his expense. Whereas we would be forced to use the term "professional" in order to excuse the people in a company like Charlie's, the more generic term that would apply to one of these cigarette counters would simply be "patronizing", and that's actually the larger context of what professionalism is and how it strips the consumer of his ability to be heard: people making your decisions for you, one way or another. HTH
When I visit my family up in Amherst,Charlie the Butcher is on my list for must places to go.I put it right up there with Pats steaks and Genos steaks in south Philly. I wished they would franchise. I would love to have a couple down here in Pa. In fact my mouth is watering now,I think I will make a roadtrip.
THE FOOD IS WONDERFUL.
Stopped by last night for a quick dinner since its been a couple years since my last visit. Inside it was hot and quite humid for a summer evening. There were flies all over the place and the employees were all sweaty taking your order and cooking over the food...yummy. One employee was serving ice cream to a couple and used his bare fingers to get the ice cream out of the scoop ! The tables outside had plastic covers over them that someone had tried to clean but there was still remnants of dried bird crap all over them !Lovely place this has turned into for a disgusting unclean dinner !
They keep your order straight here
by Matt D.
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