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Fratelli's Restaurant & Bar
359 National Highway
Cumberland, MD 21502
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Fratelli's Restaurant & Bar Reviews
I had the fish and chips, was so good. The waiter that waited on me was the best. He went out of his way to take care of me.
After giving them 4 chances over the last three months, I have to say that the only thing truly lacking at Applebee's is customer SERVICE! The food was fine, the drinks were fine the atmosphere was fine but the SERVICE was abhorrent.
On my most recent visit, the waitress took our drink order and vanished. I had to hail a different waiter to check on her and he eventually brought our drinks to the table. Another 10 minutes crawled past with no sign of our original waitress to take our order. Once more, I flagged down the same waiter and asked if we could place our order with him since, apparently, our waitress had forgotten that we were her customers.
I don't care how good the food is, how strong the drinks are, how many TV screens you have or how many kinds of wings you offer. If you don't hire servers who know how to treat and care for customers, you won't have me as a customer and you can BELIEVE I'll tell everyone I know exactly how poorly I was treated at your restaurant.
If you like spicy food, get the Pepper Stew. Some days it's hotter than others, but it never disappoints. You'll sweat & your nose will run.
by Bill M.
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