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47 Ludwig Drive
Fairview Heights, IL 62208
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price range:$11 to $25
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My wife and I own a travel agency in Belleville and frequently entertain VIP clients, usually by taking them out for dinner and drinks at a fine dining restaurant. We had never been to Mungo’s before, but we were entertaining three special clients this past weekend who expressed a preference for Italian food, so we decided to give Mungo’s a try.
Quite frankly, I was somewhat surprised by the high prices on the menu, so I was expecting an extraordinary dining experience to justify the cost of the meals. Unfortunately, my wife and I, and our guests were quite disappointed.
None of us reported our displeasure to the management that night. My wife and I were unhappy with our meals, but hoped that the others had enjoyed theirs, and did not want to complain in front of our clients. It was not until today that I spoke with one of the clients and after some discussion she reluctantly told me that they were also disappointed with their dinners.
Since I own a business and client satisfaction is crucial to the success of that business, I felt obligated to share the details.
We waited approximately 40 minutes to be seated, which was not an unreasonable time since it was a Sunday evening, and we had drinks at the bar while we waited. Once we were seated, our drink and dinner orders were taken in a reasonable amount of time. The server was good and well informed about the menu and the specials. All of us ordered chicken entrees, Chicken Mudiga, Chicken Tony and Chicken Stasilli.
Salads and bread were brought to us about 15 minutes later, which I thought was a bit slow. The salads were fine. Our primary disappointment was in the dinner entrees.
The Chicken Tony had absolutely no flavor, and the chicken itself was somewhat charred and the edges were dry, probably from overcooking. There were a few mushrooms on top and it was covered in a sauce that was the consistency of water. The accompaniment ordered was pasta with the oil. The pasta was also overcooked and there was very little flavor in the oil sauce. I mixed it with the watery chicken sauce to try to transfer some of the herb flavors to the chicken but it didn’t really help. The people who ordered the Chicken Mudiga had similar complaints-overcooked chicken, watery sauce, and very little flavor. One gentleman ordered red sauce on the pasta and he said that the red sauce did taste good. One of the women had ordered the Chicken Stasilli entrée that she split with her daughter and she still chose not to finish her dinner. She ordered a dessert instead, Bananas Foster, which she said was adequate.
My wife and I now feel some embarrassment about this situation. When we entertain VIP clients, we always choose the venues carefully so as to make a good impression. In our favor this time is the fact that we had never been to Mungo’s before, so we were genuinely surprised that the experience was not a positive one and we were able to express to our clients that we had chosen Mungo’s based on what we had heard from others. However, that also reflects somewhat negatively on us, as though we did not consider these clients important enough to choose a restaurant that we knew for certain would provide a quality experience.
Considering the fact that we spent over $130 on this meal, plus an additional $40 at the bar, my wife and I are extremely unhappy about our dining experience at Mungo’s. We have eaten at a number of excellent Italian restaurants, mostly in St. Louis, and we found Mungo’s severely lacking in both food quality and quantity. Almost always, when we eat in an Italian restaurant, we both end up taking half of our meals home with us because we are so full. The portion sizes at Mungo’s were about half of what we are normally served for $20 or less and not even close to the flavor we were expecting. I filled up on bread. I even had to stop on the way home and have a cheeseburger from a fast food restaurant to feel semi-full. There is no way that should happen when we just paid over $20 per person for a meal.
I don’t normally write comments unless our visit was an “extreme” positive or negative experience. I felt compelled to write in this instance. Perhaps we just caught the chefs on a bad night, but if what was served to us was normal portion and quality, we will not return to Mungo’s nor will we recommend it to friends or clients. As a business owner myself with a dedication to customer service and satisfaction, I felt that these were comments that needed to be shared.
Worst visit ever!!! Will never go back
by Jenni A.
Did not offer military discount, like Collinsville, on weekend.
by Ken B.
Bartender Mark is on point! Great Service!
by Kevin L.
Very nice atmosphere employee are nice.
by Regina M.
Fuck this fucking gay place. Trying to make me buy a soda and not get a water, fuck you cunt.
by Spencer J.
Very nice employees, very attentive.
by Rachel A.
Ask for Erica! Best server I've ever had by far!!!!
by Jay D.
I only ate here because I had a gift certificate. Otherwise wouldn't eat here.
by Andrew W.
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