Ichiban Japanese Restaurant Steak House & Sushi Bar
2336 North Farwell Avenue
Milwaukee, WI 53211
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Ichiban Japanese Restaurant Steak House & Sushi Bar Reviews
The Friday night buffet was a very enjoyable, tasty meal. Although I felt deceived by the fact that DESSERT IS NOT INCLUDED IN THE PRICE OF THE BUFFET.
Our experience at this facility was less than desirable. Extremely poor customer service, unreasonable charges assessed, poor accounting after the event.
My daughter's wedding was held at the Hubbard Park Lodge in February. The lodge appealed to my daughter and her fiancÚ because it gave a rustic winter setting. That is probably the only positive thing I can say about the place. During the course of 8 months, banquet coordinators changed 3 times. I was never notified of the changes. I found out by calling and speaking to a new person, information was not passed on from coordinators. I do not live in Milwaukee, therefore I had to make three unnecessary trips to be sure all of the information was correct. The owner of the lodge, boasts on her associations with high level culinary artists, however, she should have been much more concerned about her customer service skills. My concern came shortly after the initial contract was drawn up, we were given a discount on the lodge rental--it was February, and they had no other bookings, therefore I felt it in order to request a discount. After reviewing the contract, I discovered the number of guarantee guests was increased to cover the discounted amount. After, a lengthy discussion this was changed to our original guarantee number. Continued in second review, or email firstname.lastname@example.org.At the reception, (the wedding was paid for in advance, which was not a problem), this individual actually stalked me to get our credit card. (By the way, they do not take credit cards for any of the payments, except any overage charges from the evening of the event.) The unbelievably poor customer service exhibited by the owner was beyond belief. One of our guests is a banquet coordinator at a 5 star facility in Sheboygan, and was astounded by the treatment. Never once were we thanked for having the reception at this facility and spending thousands of dollars.
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